Privacy Policy

Last updated: 8/4/2025

1. Information We Collect

Account Information

When you create an account with Private Net (privatenet.app), we collect:

  • Email address (from Google OAuth)
  • Name and profile picture (from Google OAuth)
  • Account creation and last login timestamps
  • Subscription status and payment history
  • User preferences and settings

Usage Data

We automatically collect certain information through Firebase Analytics and our services:

  • Device information (type, operating system, browser)
  • General location (country/region)
  • Connection timestamps and duration
  • Server selection and usage patterns
  • App performance and error logs
  • Website interaction data (pages visited, clicks, time spent)

VPN Connection Data

For service functionality, we temporarily store:

  • Connection status and server location
  • Bandwidth usage (aggregated, not linked to specific activities)
  • Configuration keys and device identifiers
  • Connection quality metrics

2. How We Use Your Information

  • Provide and maintain our VPN service
  • Process payments and manage subscriptions
  • Send service-related communications
  • Improve our service quality and performance
  • Provide customer support
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

3. Data Storage and Security

Your data is stored securely using:

  • Firebase/Google Cloud: Account data, preferences, and analytics
  • Encrypted databases: All sensitive data is encrypted at rest
  • Secure transmission: All data transfers use TLS encryption
  • Access controls: Strict access controls and authentication

4. No-Logs Policy

We do NOT log or store:

  • Websites you visit while connected to our VPN
  • Content of your internet traffic
  • DNS queries or search history
  • Files you download or upload
  • Your real IP address when connected

5. Third-Party Services

We use the following third-party services:

  • Google Firebase: Authentication, database, and analytics
  • Google OAuth: Account authentication
  • Payment processors: Secure payment processing
  • Cloud infrastructure providers: Server hosting and management

6. Data Retention

  • Account data: Retained while your account is active
  • Connection logs: Deleted within 24 hours
  • Payment records: Retained for 7 years for tax purposes
  • Analytics data: Aggregated and anonymized after 26 months

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Opt-out of marketing communications
  • Object to data processing

8. International Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this privacy policy, please contact us:

  • Email: privacy@privatenet.app
  • Website: https://privatenet.app